Assistance to passengers in filing claims in the field of air transportation

Despite the fact that air transport is considered one of the youngest modes of communication, it is now quite often used for passenger and cargo transportation. Among its main advantages are speed, year-round operation, efficiency and the ability to deliver cargo even to hard-to-reach regions of our planet. It is air transport that carries out most of the transcontinental transportation of goods and passengers. Of course, not everything is so rosy, because it has its drawbacks: unpleasant weather conditions, high cost and low quality of services provided by companies. You can still do something about the first and second problems on your own, but if you find yourself in the third one, you cannot do without the help of professional lawyers. Registration Service Law Firm will help you solve any problem at a reasonable price.

We are real professionals in our field, so with us you get the following benefits

• We help you to get licensed and obtain a certificate for the provision of air transportation services.
• With us, you will quickly complete the aircraft registration procedure.
• We will help you draw up an official contract for the transportation of goods and passengers.
• With us, you will receive compensation for violations of air transportation services.
• We cooperate with regulatory and inspection authorities.

Tasks of the service

This service is provided if there was a refusal to perform air transportation, if your flight was canceled or delayed, or if you were provided with a lower class of service. In addition, you can contact us for help if your baggage was lost (in whole or in part) or damaged during transportation. If the cargo was not delivered on time. We are often contacted by those who need to prove that they acted lawfully to consumer protection authorities. Our lawyers will help you register your aircraft and explain how to obtain a certificate or license for transportation.

Advantages and features of this service

Of course, if you want to get compensation for damages after a violation of air transportation services, you can act on your own. But this usually does not lead to anything good. The fact is that few people understand the legislation of Ukraine, especially since the case may require knowledge of international air transportation laws. The main advantage of this type of service is the fact that the client immediately receives a positive result without wasting any time or effort.

Why should you order from us?

1. We have been providing this type of service for many years.
2. Our lawyers have practical and theoretical knowledge of the law.
3. Our procedural documents are comprehensive, detailed, and based on the laws of Ukraine.
4. We have been cooperating with employees of regulatory and consumer protection authorities for many years.
5. You can be sure that you will get a positive result. If it is not achieved, we will refund your money.
6. We are recommended to others.

What laws of Ukraine govern?

1. The Civil Code of Ukraine (in particular, Chapter 64).
2. The Commercial Code of Ukraine (in particular, Chapter 32).
3. The Air Code of Ukraine.
4. Rules of Ukraine on aviation (in particular, the Rules of air transportation of passengers and baggage dated 30.11.2012, approved by the order of the Ministry of Infrastructure of Ukraine No. 735 and registered with the Ministry of Justice of Ukraine No. 2219 / 22531 dated 28.12.2012).

What is included in the package of services for processing passenger claims against the airline?

1. Professional consultation, during which you will understand whether you have been offered full air transportation services.
2. Assistance in drawing up a claim, as well as registration and referral to the relevant authorities.
3. Possibility to receive monetary compensation for inconvenience if the services were not performed to the required standard.
4. We draft and maintain business correspondence with our clients and contractors. We have excellent relations with the State Aviation Service and the Consumer Rights Protection Service.

When can a passenger file a claim for improper transportation?

A claim is a written document that an applicant draws up if he or she wants to receive monetary compensation for damage (losses) that occurred due to a violation of air transportation services for passengers and cargo. It can be presented both to the carrier itself and to its representative upon arrival at the destination, at the point of departure, during transit or transfer, during a transfer or stopover. At the same time, you must provide facts confirming the amount described in the claim. The document is submitted for consideration, which lasts about three months from the date of registration. The applicant must be notified of the positive or negative outcome of the case. Sometimes carriers may require other documents or ask for an extension of the review period.

How exactly is a claim made?

If your baggage was damaged during transportation, you must certify this fact in the baggage compartment. Only then can you send a claim to the carrier. Usually, the claim is sent:

1. As soon as the damage is noticed.
2. If there was a delay in the delivery of baggage, then within seven days after receiving it.
3. No later than 21 days after the passenger has been given possession of the baggage.
4. If the luggage was completely lost, then no later than 2 years after the ship arrived at its destination.

In case you want to receive compensation for the lost part of your baggage, the amount of 1 kg + the weight of the baggage that was lost is calculated.

What are the stages of the procedure?

1. A complaint is filed no later than three days after the transportation.
2. The State Aviation Service creates a special appeal commission.
3. The complaint is considered within 15 calendar days. If necessary, the review may take 30 days.
4. An appeal can be filed with the court if the client so wishes.

What documents are required?

1. A properly executed claim. It must include the following information: the name of the company that carried out the transportation; the applicant's name, phone number and address; why you wrote the claim; what your requirements are to the carrier; the calculated amount; bank details of your account; documents to be included in the claim.
2. A properly executed application for money transfer.
3. Attach the receipt for the transportation to the documents. It must be marked if your flight was delayed or canceled.
4. Boarding pass.

If you want to receive monetary compensation for lost or damaged luggage, you must also provide it:

1. The tag that was on the luggage.
2. A commercial act.
3. Documents confirming the amount of money you spent on repairs.
4. The weight of the damaged baggage.
5. The tag is sufficient.
6. If the luggage did not arrive, a certificate of this.

Required information

When passengers are entitled to compensation for such actions of air carriers:

1. If you were refused to board the aircraft.
2. If the flight was canceled or delayed.
3. If the class of service was downgraded.
4. If the paid transportation service was not provided.

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