Contracts for IT outsourcing

IT outsourcing, the maintenance of a company's IT fleet by external specialists, is a demanded and popular service used by many types of businesses today. This method allows you to receive high-quality service without the cost of additional staff, workplace arrangement, and office space rental.

One of the most difficult moments in the relationship between a customer and an IT service provider is negotiating and concluding an IT services agreement. At first glance, it seems that this document is a formal paper, and you can use a template from the Internet. However, in order to avoid further misunderstandings with clients and maintain a good reputation, it is advisable to develop individual contracts. IT lawyers of RegService will help you to competently draw up such a contract, taking into account the intricacies of the work performed.

Types of IT service contracts

The type of contract depends on the business goals of the service customer. As a rule, outsourcing is ordered to create a software product, provide a business solution, or develop software.

Thus, there are contracts

• Fixed price (small and medium-sized companies, limited budget);
• T&M (temporary services, payment for time spent or work actually performed);
• a model with a dedicated development team (large commercial organizations, long-term projects requiring modifications, the most flexible model).

What points must be specified in the agreement

Do not neglect such sections and clauses as:

• payment terms (cost of work, terms of invoicing, payment);
• liability and guarantees (the most important points, liability can be limited to certain amounts);
• notice periods for expansion or reduction of staff, termination of the contract;
• confidentiality and data protection.

In addition, it is important to regulate the customer's rights to intellectual property, penalties for the client's luring of an IT company employee, and jurisdictional issues (in the case of international outsourcing).

An ideal contract: what does it look like?

A document that demonstrates the seriousness of the company and arouses interest and desire to cooperate:

• drafted or proofread by a professional lawyer;
• drawn up on a letterhead in a corporate style;
• adapted to the specifics of the IT company's services.

The document is accompanied by a cover letter that will help the customer's manager or lawyer understand the terms of the agreement.

A well-drafted contract will have a positive impact on your reputation and increase loyalty to your company. Contact RegService for the development of an IT services agreement. You can discuss the terms of cooperation in more detail at a personal meeting in our office in Kyiv. If you are located in another city of Ukraine, legal assistance will be provided remotely.

Do you still have any questions? Contact the company's manager by phone, e-mail, or online form.

Comments