Contractual practice in tourism

The activities of any tour operator or agent involve the conclusion of contracts with consumers.

Our lawyer, who has four years of experience working for one of the largest tour operators in Ukraine, will help you to properly draft contracts with clients and amend the agency agreement with the tour operator.

We offer the following services in the field of tourism for the development of contracts

• between a consumer and a tour operator;
• between a tour operator and a travel agent;
• full contractual and judicial support of tourism activities.

Ukrainian legislation, in particular, the Law of Ukraine "On Tourism", "On Consumer Protection", the Air Code of Ukraine and others, impose significant restrictions on the freedom of contract with the client.

A travel services agreement shall specify the essential terms of the agreement:

1. the period of stay at the place of provision of travel services, indicating the start and end dates of travel services
2. characteristics of the vehicles used for transportation, in particular their type and category, as well as the date, time and place of departure and return (if transportation is part of the travel product);
3. hotels and other similar accommodation facilities, their location, category, as well as information on confirmation of compliance of hotel services with the established requirements, term and procedure for payment for hotel services;
4. types and methods of catering;
5. the minimum number of tourists in the group (if necessary) and, in this regard, a three-day period for informing the tourist that the tourist trip will not take place due to a shortage of the group;
6. program of tourist services;
7. types of excursion services and other services included in the cost of a tourist product;
8. other subjects of tourist activity (their location and details) that provide tourist services included in the tourist product;
9. an insurer that provides compulsory and/or voluntary insurance of tourists at the request of a tourist, other risks associated with the provision of tourist services;
10. rules of entry to the country (place) of temporary stay and stay there;
11. cost of tourist services and payment procedure; 12) form of payment.

In general, the Law of Ukraine "On Tourism" establishes the minimum amount of liability of a tour operator/travel agent to a consumer, but it allows setting the terms of service provision, which will optimize the liability of a travel agent/tour operator to a consumer.

There are also many options for optimizing contractual work in the field of tourism, which we will be happy to share with you.

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